Instrument Service & Maintenance

Revolutionary support, for maximized efficiency

Whether you’re facing unexpected equipment issues or unforeseen software challenges, we’re here to get your lab’s research back on track - quickly. Our dedicated team collaborates closely with you, tailoring solutions to your specific requirements to help improve your lab operations.

Revvity puts you first. Because your success is entwined with ours, you can be confident your lab will be offered timely, top-tier services. With a history of rapid response times and high first-time fix rates, our field service engineers, technical support teams, and dynamic research and development teams are on standby, ready to facilitate your research.

Taking a proactive approach, we complete the necessary preventative instrument checks to help optimize your lab's uptime. Plus, we offer additional specialized services including:

• Specialized training
• Expert on-demand or contracted service
• Instrument relocations
• Instrument qualification (IQ/OQ)  
• Adept application and software support 

Our services include:

Preventative maintenance:  

• Proactive scheduling to increase instrument lifecycle
• Instrument assessments to ensure factory standards

Instrument relocation:

• Decommissioning and recommissioning instruments
• Moving services
• Performance verification during move process

On-demand repair:

• Genuine OEM parts
• Depot repair  
• Instrument assessments to ensure factory standards

Compliance:

• IQ/OQ protocols library
• Automated electronic or traditional paper protocols
• Method validation support
• Regulatory ISO compliance  
• Certified service personnel  

Upgrades:

Latest software, hardware, and Windows® upgrades

Training:

• Online and virtual trainings
• On-site basic and advanced trainings
• Classroom trainings at Revvity Centers Excellence